Find Your Amstar Shuttle Team

Here you go — a clear, simple step-by-step guide for using Amstar in Cancun for airport transfers, excursions, and confirmations. I can also turn this into a branded flyer or PDF if you want!

🌴 How to Use Amstar in Cancun: Step-by-Step Guide

Perfect for travelers using Amstar for airport transfers, excursions, or resort pickups.

1️⃣ Before You Travel

✔ Locate Your Reservation

You should have:

• Your Amstar confirmation number
• The lead traveler name
• Your arrival & departure flight details

(If RSI/Brio booked the transfer, this will be on your itinerary.)

2️⃣ Arrival at Cancun International Airport (CUN)

✔ Step 1: Clear Customs & Immigration

Follow signs for Immigration, then Baggage Claim, then Customs.

✔ Step 2: Exit the Building

Walk completely outside the airport doors. Amstar agents are not inside.

✔ Step 3: Look for the Amstar Staff

Amstar representatives wear:

• Blue flowered shirts, or
• Royal blue Amstar uniforms

Look for the large blue Amstar sign outside your terminal.

✔ Step 4: Provide Your Details

Give your:

• Name
• Hotel
• Confirmation number

They will verify your reservation and guide you to your vehicle.

✔ Step 5: Follow Your Rep to Your Shuttle/Private Vehicle

Your rep will hold a clipboard or tablet and walk you directly to your assigned area.

3️⃣ At Your Resort

✔ Step 1: Find the Amstar Desk

Most Cancun resorts have an Amstar desk in the main lobby or concierge area.

Ask for:
“Where is the Amstar representative located?”

✔ Step 2: Confirm Your Departure Pickup Time

You MUST reconfirm your return transfer.
Do this:

• At the desk with the rep
• Through the Amstar app
• Or via WhatsApp if listed on your voucher

4️⃣ Booking Excursions with Amstar

You can book directly from:

• The Amstar lobby desk
• Amstar.com
• Your Amstar rep
• Through your RSI/Brio Travel Manager (if you prefer we handle it)

Popular excursions include:

• Chichén Itzá
• Tulum + Cenotes
• Isla Mujeres catamaran
• Xcaret / Xplor / Xel-Há Parks
• Sunset cruises
• ATV + Zipline combos

5️⃣ Departure Day

✔ Step 1: Be in the Lobby 10 Minutes Early

Your voucher will show your pickup time.

✔ Step 2: Look for Your Driver or Amstar Rep

They will call your name and confirm your flight and hotel.

✔ Step 3: Load Up & Head to the Airport

Amstar is very punctual — if you miss the scheduled pickup time, a new transfer may not be guaranteed.

⭐ Extra Tips

• Ignore aggressive timeshare/tour sellers inside the airport — walk straight out.
• Only speak to official Amstar staff in blue uniforms.
• Keep your voucher or screenshot easily accessible.
• At busy resorts, Amstar may group guests with similar departure times.